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Shipping Policy

GENNV Shipping Policy

Our Commitment to Quality: At GENNV, we are dedicated to creating and delivering cutting-edge night vision technology. Our aim is to ensure your purchase is delivered in pristine condition and in a timely manner. We employ secure packaging methods and trusted third-party couriers to ensure safe and efficient delivery.

Order Processing:

  • Standard Processing Time: 1-2 business days.
  • Note: Processing times may be extended during holiday seasons due to higher volume.

Shipping Information:

  • Cut-off Time for Orders: 5:00 PM (GMT-06:00) Central Standard Time (Chicago).
  • Shipping within the USA:
    • Estimated Delivery Time: 5-8 days.
    • Shipping Cost: Free.
    • Couriers: DHL, UPS.
  • Total Delivery Time = Processing Time + Shipping Time (dependent on your location).
  • At this time, we only offer shipping within the United States.

Packaging and Inspection:

  • All packages are thoroughly inspected for damage before dispatch.
  • Please ensure you receive the correct item as listed on the delivery note.
  • If you encounter any damage or discrepancies, contact us immediately at support@gennv.com.
  • Do not dispose of the packaging until you have fully inspected the item and are satisfied.

Delivery and Tracking:

  • Once dispatched, you will receive an email notification.
  • For deliveries via FedEx, UPS, or DHL, tracking information will be provided to monitor your shipment.

Delays During Holidays:

  • Delivery times may be affected during holiday seasons. If you experience delays, please contact us at support@gennv.com, and we will assist you promptly.

Incorrect Shipping Address:

  • It is crucial to provide an accurate shipping address to prevent delivery issues.
  • For address corrections or inquiries, please contact us at support@gennv.com.

Order Cancellations

  • Orders can be canceled if you contact us promptly after purchase and before shipment.
  • Once the parcel is shipped, cancellations are not possible.

Tax Information:

  • Taxes are not charged on purchases from our website.

For Assistance:

  • Email: support@gennv.com
  • Phone:  +1 859-320-1968
  • Address: 2530 Pesquera Dr, Los Angeles, CA 90049 ,USA